+ Do you offer curb side services?
Yes! Simply call us ahead of time, let us know what you need, and we’ll have it ready to go when you arrive at the boutique. You can park right in front, and a Land of Paws team member will be happy to load it up for you.
Call ahead at 913-402-1033
+ How do I measure my pet?
Very Carefully! Due to the lavish selection of designers and the fact each pet has their own unique build, it’s important you read all sizing information provided under each product. If you have any questions regarding your pet’s size or how an item fits, please email us at email@example.com or call us at 913-402-1033. We will be happy to help.
Collars: Measure comfortably the entire distance around the neck allowing room for two fingers to fit between the tape measure and your pet’s neck.
Harnesses: Measure comfortably the entire distance around the upper body at the widest point behind the front two legs.
Pet Apparel: Measure from the nape of the neck to the base of the tail.
All sizes are measured in INCHES
Fabric tape measures are recommended for accuracy
For dogs that have broad chests or thick coats, measure one size larger
Rounding up a size if your pet is right at, or over the maximum range in size is always a good idea. (For example, if your pet’s neck measures 12.5 inches, and the small range is for pets 10-12 inches, you would want the medium size.)
If measuring from an old collar or harness that the pet has been wearing, measure end to end if it is a quick-release buckle. If it is a metal buckle, measure from the buckle.
+ When will I get my order?
Orders are processed, fulfilled, and shipped out within 2-4 working business days. Once packages are dropped off for shipment please allow 1-5 days to receive your order.
Because of our unique selection of products, some of our items are shipped directly from our suppliers. Items purchased may arrive in multiple shipments.
+ How can I track my order?
A tracking number will be sent to you once the package has left the boutique.
+ What are your current shipping rates?
Order Cost | Shipping Rate
● $0 - $14.99 → $6.95
● $15 – $74.99 → $8.95
● $75 – $149.99 → $10.95
● $150 – $249.99 → $12.95
● $250+ → FREE
+ What is your return policy?
If you or your furry friend are not completely satisfied with your purchase from Land of Paws, we will gladly take back or exchange your merchandise within 30 days of shipment.
To begin a return, please contact us at firstname.lastname@example.org to obtain authorization for the return and receive additional instructions.
Once we receive the returned item(s), your refund will be credited to the original method of payment within 1-3 business days.
We cannot issue refunds or exchanges for any merchandise that is sent back to us after 30 days, has been used or is not in its original condition. All toys, perishables and sale items are final sale and cannot be exchanged or returned.
+ What is your defective/damaged item policy?
Land of Paws guarantees our products 100% against defects in construction. We cannot guarantee that your pet will not CHEW on our products. Therefore, we are not responsible for items damaged by your pet. If there is a defect in construction or freight damages, please notify us within 5 days of receiving your order and we will replace the defective item with the same product.